Delete your account

ReViSense AI and AcadlyOS use one account. You delete it in AcadlyOS, and that removes you from both.

Delete it in the app

Sign in to AcadlyOS.
Open Profile and scroll down to Delete my account.
Read the warning and confirm.
Enter the code we email to you.
Enter the code sent to the person in charge of your account (students: your class mentor; teachers and mentors: your school admin; admins: the principal), who gives it to you.
Tick the box to accept the deletion policy and submit.

You will get a confirmation email, and you are signed out everywhere.

Can't sign in, or can't use the app?

Email support@triogenxgroups.in from the email address on the account, with the subject "Account deletion request", your full name and your school's name. We will confirm it is you, arrange the approval from your school where needed, and reply within 7 days.

What happens to your data

Data	What we do
Login and access	Switched off immediately. All sessions are ended.
Name, email, phone, address, date of birth, photo	Erased 30 days after the request.
Your chats, uploaded files, study material and AI credits	Erased 30 days after the request.
School records: marks, attendance, homework	Kept by the school for its academic and legal records, with your name removed.
Security and audit logs	Kept for up to 12 months for security and compliance, then removed.
Emails you sent to support	Kept for up to 12 months.

Deleting is permanent. It cannot be undone once the 30 days have passed.